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Executive Summary
WSC, Inc. believes in the following basics of doing
business, "Customer First" and "Inspect
What You Expect." We have found that these
philosophies work.
The management within WSC, Inc. wear many hats and are involved in the planning, implementation, and daily status
of all projects. This is accomplished by daily
status reports from project managers.
The focus of the company is long-term recruitment of
personnel to meet the rapid growth of technology and the continued
training of current technical staff.
We at WSCI are committed to our customers and
demand that any complaints received, be reviewed by senior
staff and resolved immediately.
Finally, "we listen" and we
welcome any and all input as to how we can better serve you, our
customer, in technology, service, and quality.
Paul D. Dunagan
President / CEO
Customer Testimonials
"We're a 3rd time customer of WSC. They installed the prior 2 versions of our 9-1-1 system for one of the telcos.
This CPE cycle -- though we bought the other major 9-1-1 brand through a different telco -- we asked for WSC services. That
includes WSC's 24x7 remote support and a WSC dedicated tech in our region for 19 PSAPs. They do the job right, with well dressed
installsproperly integrated into all other systems, CAD, Radios, and Recorders. They know what to do and what not to do regarding
PSAP operations. I don't worry about outages at night or when I'm on travel. I highly recommend Western States Communications."
Stephen Tice, Assistant 9-1-1 Director / Lower Rio Grande Valley Development Council
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"We have had in the past and continue in the present to have excellent support from WSC for all technical support issues at
our eleven PSAPS when and if needed . Their product knowledge, and on-site technical help have surpassed our expectations. Their
preventative maintenance program is very thorough and complete. We have confidence that when WSC provides us with their technical
answers or recommendations regarding each of our PSAPs that the information is accurate, timely, and in the best interest of us,
the customer."
Forrest Anderson, 9-1-1 Director / Middle Rio Grande Development Council
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"Midland Emergency Communication District (MECD) has contracted with Western States Communications, Inc. (WSCI) for the past four
years to provide maintenance on our CML ECS1000 and Rescue Star equipment as well as our Sentinel Stats program. We are very satisfied
with the service provided by WSCI. Response to issues is timely, routine maintenance is performed on a regular basis, and coordination
with our Telco and equipment vendor is outstanding. We find the monthly trouble report log they provide extremely beneficial. WSCI’s
technical support staff is easy to work with, knowledgeable, and willing to assist whenever needed."
Joyce Britcher, Director of Communications / Midland Emergency Communications District
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"Motorola has utilized the services of WSC for the past several years now in the roles of implementation, technical support and system
maintenance. WSC is known in the industry for their stellar performance and a 'Do it Right the first time' attitude. The decision to
partner with WSC in these various capacities has proven to be successful for Motorola because of WSC's experience, expertise, and attention
to total customer satisfaction in the field of 9-1-1. Our history with WSC has and continues to be a positive relationship."
Larry Escalona, North American Director of Service Delivery / Motorola
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"I am very pleased with our relationship with WSC. They always resopnd in a timely manner. The techs are all so knowledgeable
and they are always courteous to the dispatchers and keep in mind how busy they are. Many times I have asked them to work on items
outside of our contracts and they take on the projects without question. I always feel that the problem will be taken care of as
soon as I place the call to WSC."
Tommy Keesee, 9-1-1 Director / Nortex Regional Planning Commission
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"We’ve been a customer of WSC since 2005 and are extremely satisfied. From equipment installation, remote monitoring, and
preventative maintenance, WSC provides exceptional service. They are truly dedicated to 9-1-1 and it shows in their work. I
would definitely recommend Western States Communications to anyone looking for a high quality 9-1-1 service provider."
Jesse Harrison, 9-1-1 Director / South Texas Development Council
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"WSC is in the business of 911, it's not a side-job, it's their first job. They have highly trained, dedicated technicians
who know all aspects of the 911 system and have always met our installation, repair, and training needs. WSC provides semi-annual
preventative maintenance checks as well as monthly trouble reports that are very useful in my reporting and data tracking.
They deliver all the services on time and per the contract. I would highly recommend WSC, as the service provider of choice, to
any agencies looking for quality service and support after the sale."
Joe Rogers, 9-1-1 Director / West Central Texas Council of Governments
If you would like to know more about WSC, Inc., feel free to give us a call at 800-414-2738
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