WSC Services

9-1-1 Services

• Consulting

• Project Management

• Application Engineering

• Installation

• Training

• Maintenance

• Preventive Maintenance

• Tech Support 24/7/365

• PSAP Auditing / Retrofit / Optimization

Provide one or more services for:

• AT&T

• CenturyLink (formerly Embarq)

• Motorola

• Emergency CallWorks (A Motorola Solutions Company)

• AirBus (formerly Cassidian)

• West Safety Services (formerly Intrado)

• US Department of Defense

• Verizon

• Windstream

Consulting

· Utilize our years of 9-1-1 experience to your advantage and save yourself time, money and potential embarrassment

· Save downtime and service affecting events by having us involved during planning to offer alternatives to telco proposed methods of installation, cutover, moves and/or conversions

· Save money by having someone provide cost efficient alternatives to purchasable options or licenses that may not be needed for end-user functionality requirements inside the PSAP

· Save embarrassment when problems arise that could have been avoided with the appropriate questions asked during pre-sales meetings regarding equipment functionality or misinterpretations of what the system will do as opposed to what salesman “assures” you it will do

· Verification of system requirements and/or end user functionality requests to  guarantee the end result that is wanted is what you actually get

· Order verification

· Quote checking and modification for non-essential products

· Don’t be oversold by pressing sales personnel trying to increase their commission

Project Management 

· Utilize our project management expertise to make sure nothing is left out for new installs, upgrades, PSAP moves or conversions

· Start to finish project management, oversight and coordination of all aspects of the project

· Online access to our project management time-line and percentage-complete task monitoring

• Material shipping and receiving

• Site Survey

• Site Electrical Work

• Building remodeling

• Environmental Requirements

• CPE hardware installation

• Verification of circuits and trunks

• Installation of network / ALI routers

• Software configuration

• System Verification

• Call Taker training

• System cutover and testing 

 

 

Application Engineering

· Ensure equipment requirements and environmental requirements for the PSAP are to NENA specifications and electrical code

· Protect your investment and agency by having interconnecting networked devices properly firewalled to ensure no CSEC violations that may negatively impact future state funding of PSAP

· Provide proper installation material for a Quality Job

Training

· Factory trained personnel will provide onsite dispatcher training on all PSAP software for any site we support

· Polished presentations

· Syllabus & Curriculum provided

· Classes geared to the skill sets of dispatchers attending and presented in a layman language they will understand and absorb

· Training covers their daily operation on all functionality for the use of the PSAP software

· Basic or extended 9-1-1 overview fundamental training to encompass the full scope of the PSAP to make the smaller parts of the 9-1-1 software fit into the larger puzzle of getting help to callers when they need it

· Real world examples of scenarios they will encounter and the means of handling it

· Hands on training in their PSAP environment so the training is specific to their day to day operations

Maintenance

· Factory trained local technician dedicated to your area for customer’s with 5 year contracts

· CPE fault isolation and repair

· Preventive Maintenance performed on all PSAPs twice a year as a proactive means of PSAP stability

Tech Support

· All of our technical staff are Factory Trained on all equipment we service and/or support

· 24/7/365 Tech Support capable of remote access to each PSAP

· 70% remote ticket resolution which means faster resolution times for your PSAPs

· Response time historically less than 1 minute even after hours or on weekends

· Ticket resolution times historically average same day resolution, but typically less than a few hours

R.05.22.17